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Our company promotes various businesses under the corporate philosophy of “Health, Beauty, and Safety.” In promoting these businesses, we strongly recognize the importance of protecting personal information. To continuously provide peace of mind to customers and business partners who use our services (hereinafter referred to as “customers, etc.”), we comply with laws and regulations related to personal information protection, establish this Privacy Policy, ensure thorough awareness among our employees, and strive for proper management of customers’ personal information.

1. Acquisition of Personal Information

   When acquiring personal information, we specify the purpose of use to customers, etc., and utilize lawful and fair means within the necessary scope to achieve that purpose.

2. Purpose of Use of Personal Information

   We use the personal information we hold within the following scope of purposes:

   1. Personal information of customers using our services will be used for the following purposes:

      Type of Personal Information Used	Details of Purpose of Use
      Name, address, contact information (phone number, email address)	For shipping ordered products
      	For sending gifts on behalf of customers
      	To ensure accurate delivery of products from authorized retailers
      	For sending email newsletters regarding new products and services
      	For membership registration screening and member information management
      	For managing applications for surveys, sweepstakes, and sending thank-you gifts
      	For conducting surveys aimed at product development and service improvement
      	For providing information beneficial to customers’ health, beauty, and safety; important notices related to our services; recommendations of our products or services; and information on events held by our company
      	For exercising rights or fulfilling obligations under contracts or laws
      	For logging into our shopping site and disclosing registered information on the customer’s My Page
      Name, address, contact information (phone number, email address), purchase history, payment information	For payment processing and credit management
      	For providing purchase history to physicians based on their inquiries
      Name, address, contact information (phone number, email address), purchase history	For operating point services
      	For marketing research and sales analysis
      	For responding to customer inquiries and providing after-sales service
      	For counseling regarding dieting and product usage
      	For detecting and preventing credit card fraud
      	For purposes individually specified within each service or event
      	For paying sales commissions to sales agents
      	For notifying/inquiring facilities using reservation application information
      Purchase history, website browsing history (Cookies)	For analyzing website usage and customer preferences to provide better services
      	For distributing our campaign advertisements on third-party websites

   2. Personal information of business partners will be used for the following purposes:

      Type of Personal Information Used	Details of Purpose of Use
      Name, address, contact information (phone number, email address, fax number)	For shipping products in wholesale transactions
      	For issuing invoices and managing payments
      	For providing information on our services, promotions, and products
      	For managing business partner information
      	For managing contract/transaction information and fulfilling contract obligations
      	For business-related communication and responding to inquiries from representatives

      * For customers who pay by credit card, we use the services of Shopify Payments, a payment processing company, to verify credit cards in order to process credit card payments or to confirm the legitimacy of account numbers and the validity of credit cards with financial institutions, etc. At that time, your credit card information is automatically sent to Shopify Payments, and no information is retained in our system.
      * We may change the purpose of use within a reasonably related scope and will notify or announce such changes. We will not use personal information for any other purposes without prior consent.
      * Phone inquiries may be recorded for the above purposes and for operator training necessary for smooth operations.

   3. For personal information entrusted to us by clients, we use it only within the scope necessary to fulfill the outsourcing contract.

3. Prohibition of Improper Use

   We do not use personal information in ways that may encourage or induce illegal or improper conduct.

4. Implementation of Safety Measures for Personal Information

   To ensure the accuracy and security of customers’ personal information (including information entrusted to us by clients), we maintain regulations based on this policy and implement the following safety measures:

   Organizational Safety Measures

   1. Establish a Personal Information Management Committee
   2. Prepare and supervise operation manuals regarding personal information handling
   3. Maintain personal information in a ledger and ensure accuracy and currency
   4. Conduct internal audits at least once a year
   5. Establish a reporting system to promptly collect information in the event of a leak or violation, investigate the cause, and prevent recurrence

   Human Safety Measures

   1. Sign non-disclosure agreements regarding personal information with employees and contractors
   2. Conduct personal information protection training at least once a year

   Physical Safety Measures

   1. Restrict access to areas where personal information is handled
   2. Lock databases and devices containing personal information
   3. Implement measures to prevent theft, loss, and damage of devices and documents containing personal information
   4. Dispose of documents/devices using methods that prevent restoration

   Technical Safety Measures

   1. Implement access controls to restrict handlers of personal information
   2. Use IDs and passwords for secure authentication
   3. Install systems to prevent virus infections and unauthorized access
   4. Encrypt data when transporting or sending personal information

5. Provision of Personal Information to Third Parties

   We do not provide personal information to third parties without customer consent except in the following cases:

   1. Provision to credit card companies used by customers
      Our company implements 3D Secure (identity verification service) for customers using credit cards.
      Purpose of providing personal information:
      For detecting and preventing fraudulent use by credit card companies
      Items provided:
      Customer information (name, address, contact information, email address, internet usage environment)
      * If the card issuer is located overseas, the information may be transferred abroad. We cannot identify the issuing country or its privacy protections from collected information.
      
      • Name of the foreign country
      • Information about personal information protection in that country
      • Privacy protection measures of the credit card issuer
      For information on foreign privacy regulations, please refer to the Personal Information Protection Commission website.
   2. Cases permitted under the Personal Information Protection Act or other laws
   3. We do not provide personal information of contractors to third parties without consent

6. Outsourcing of Personal Information

   We may outsource handling of customers’ personal information within the necessary scope. We select contractors with proper standards, conclude privacy agreements, and supervise them regularly.

   Note: Contractors include delivery services, direct mail printing/shipping, payment processors, credit/debt collection companies, support facilities, sales agents, and research companies analyzing service improvements.

7. Use of Cookies

   Our website may use cookies for statistical analysis and advertising. Cookies do not collect personally identifiable information.

   Cookies can be disabled, but some services may become unavailable. Third-party advertising partners may store or reference cookies. Please refer to each company’s opt-out page.

   Main partner sites and opt-out procedures

   1. Google: https://support.google.com/adsense/answer/142293?hl=ja
   2. Facebook: https://www.facebook.com/help/109378269482053
   3. Yahoo! JAPAN: https://btoptout.yahoo.co.jp/optout/index.html
   4. LINE: https://optout.tr.line.me/

8. Requests for Notification, Disclosure, Correction, or Suspension of Use

   If customers request notification of purpose, disclosure, correction, deletion, suspension of use, or suspension of provision to third parties (hereinafter “Disclosure, etc.”), we will verify identity and respond promptly and sincerely according to our prescribed procedures.

9. Continuous Improvement of Personal Information Protection System

   We continuously improve our personal information protection compliance program through internal audits and reviews.

10. Inquiries

    For requests, inquiries, or complaints regarding personal information, please contact:

    Mail Adress
    globalsupport@sunnyhealth.co.jp
    Zip Code
    380-0912
    Address
    1661, Inaba, Nagano City

Established and Enforced: March 7, 2005
Revised: November 4, 2025 (Ver. 6.0)

1661 Inaba, Nagano City 380-0912
Sunny Health Co., Ltd.
Representative Director: Masahiro Nishimura